Frequently Asked Questions & Policies

What payments are accepted?

We accept cash, debit/credit cards, Zelle, Venmo, and Cashapp. Payment is due at the time of service.

How do I schedule?

You can schedule an appointment online here or by calling (520) 314-6668‬. Same-day appointments are sometimes available, call for availability.

Can you come to me?

Yes, you can schedule by clicking here. The location must be safe, secure, have access to a sink and communicated in advance. The therapist will call to confirm the location and appointment. Mobile massage prices are subject to change with mileage.

When you book an out-call session, please:

  • Shower before your appointment

  • If you prefer to use your own sheets (optional), please make sure they are freshly laundered

  • Provide a bathroom for the therapist to use to wash their hands.

  • If necessary, cancel or reschedule at least 24 hours before your scheduled appointment. If not canceled 24 hours in advance, the full price will be charged

Note: Off-site services are available within a 10-mile range from the Balm Therapeutic Massage, LLC: 3900 E. Timrod Street, Suite 13, Tucson, AZ 85711.

We appreciate that you’ve chosen Balm Therapeutic Massage, LLC for your bodywork needs. To provide the best service possible to our clients we have implemented the following policies

Late Client Policy

We request that new clients arrive 10 minutes prior to your scheduled appointment time to fill out any required paperwork as well as discuss their treatment with the therapist. Returning clients only need to arrive 5 minutes early. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Arriving after your appointment time may result in an abbreviated service in order to avoid delays for other clients. 100% of the booked service fee will be charged, even when sessions are shortened due to a client’s late arrival.

If a client arrives 15 minutes or later, their appointment will need to either be canceled or rescheduled at that time. If canceled, the client will be charged 100% of the cost of the service. If rescheduled at that time, the client will be charged a $20 last minute rescheduling fee.

Cancellation Policy

Clients must call or cancel the appointment online at least 24 hours in advance. If a client cancels the appointment with less than 24 hours’ notice (late cancel), they will be charged 100% of the cost of the scheduled service.

We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, please cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.

No-Show Policy

If a client does not call or show up for their scheduled appointment, they will be charged 100% the cost of the scheduled service.

Illness

If you are experiencing any symptoms, have been exposed to someone who has symptoms and/or tested positive you must notify the therapist. At that time you must also cancel or reschedule your appointment for a later date. Clients are not required to wear a face mask. Your therapist wears a mask in all treatments regardless of a client’s vaccination status.

Inappropriate Behavior

Massage therapy is for relaxation and therapeutic purposes only. Any sexual insinuation, joke, gesture, conversation, or request otherwise will result in the immediate termination of your session and a refusal of any and all services in the future. At the termination of service, you will be charged 100% of the cost of the booked service, regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary.